Customer Feedback

"Hey Matthew, hope you've been well? I've really been enjoying the monarch underlay. So much in fact that I'd like another piece for another rug that I have. Many thanks,"

Mr M

"Hi Matthew, The Mehari rug I ordered from you yesterday just arrived! I am extremely impressed with how quickly you and your suppliers could turn it around. I can't express how grateful I am. I wanted to finish a refurb project in time for the weekend and this rug was the finishing touch, so you've made me VERY happy indeed. Thank you so much for prioritising this. Let me know if I can leave a review or testimonial anywhere. Wishing you all the best,"

Mr J J

"Underlay has arrived and I have just put it down. So easy to lay as you said and oh my what a difference! Many thanks for your great product and service."

Charlotte

"The underlay is amazing! The thing that has surprised us most is that they have changed the way the rugs LOOK!! We have mostly 100+ year old rugs and they are a bit misshapen and had folds, ripples, bent down the sides etc - now they are stretched a bit tighter they look incredible!! We hadn't expected that outcome at all. And they also feel lovely underfoot, of course!"

Jake

"Just wanted to let you now how impressed I was with your service, the underlay was delivered within two days and was exceptionally well packaged and labelled, would highly recommend!"

Mr May

"Hi Matt, Many thanks for my order of the Monarch underlay and your advice. It’s in place and is exactly what I needed! Are you able to supply a piece for a wool hall runner 69cm x 230cm?"

Rebecca

"Dear Matthew, Delivery received and the underlay (Foxi) is working brilliantly. Beautifully wrapped and clearly labelled for each size, lovely handwriting too! Many thanks & best wishes, Jo"

Jo

"Hi Matthew, just wanted to say the Foxi rug creep preventer is absolutely amazing. Have tried so many and been disappointed. I can't believe how good it is and a big thank you for specially sending it just before your holiday - really appreciated. Thanks again Anne"

Anne

"Hi Matthew, Just a quick note to let you know that the underlay arrived today. Your statement of " Good Choice " was an understatement. It is definitely the best underlay we have ever encountered. Anyway, thank you for all your help and excellent service. It is very much appreciated. Kind Regards Jane and Paul"

Jane & Paul

"I recently ordered Monarch rug underlay. I called your number and actually spoke to a really nice man who took my order, which I paid for over the phone. His manner was just what I wanted, I so miss good customer service. It makes you feel special and not just a number. The product was delivered on time, packaged well and is now placed under my rug. It looks amazing and my rug feels very comfortable to walk on. Would highly recommend your company for its product and service 10 out of 10"

Mrs Daley

"Brilliant service - so helpful on phone. Monarch underlay arrived cut to correct size. Very easy to lay and is amazing. My new rug feels so much more luxurious and stays in place on newly sanded wooden floor. Very very pleased- many thanks."

Mrs M

"Thank you for responding so promptly. Excellent service again!"

Mrs W

"You recently supplied me with some Foxi Super Plus underlay. I’m very pleased with it and would be grateful if you could send me some more for another rug I have."

Sheryl

"Hi Matt, Thank you for your phone call today, very much appreciated. Makes a refreshing change when someone cares. Thanks again. Kind regards"

Mrs Lesley

"Hey Matthew, Meant to thank you sooner! Thanks for all your help and for the perfect cutting of my underlay. It's perfect and the rug has not moved a millimetre since putting it down (I've checked on this!).Thanks again."

Dr S

"(Foxi Rug Anti-Creep purchase) Hi Matthew, I have to say we are absolutely ecstatic about the change in our rug. It sits flat and straight for the first time ever! We were at a loss what to do having paid over £500 for our perfect rug we began to regret the purchase every day. We can now enjoy our rug as it was meant to be and it goes without saying we will recommend you if the subject comes up. Thank you so much for your assistance, Kind regards"

Kerry & Steve

"Good news - this was left outside our neighbour's house yesterday I've now laid this under the two rugs and to be honest, it's even better than I thought it would be - the noise of anything landing on the rug is now minimal and as a bonus it is extremely comfortable to walk on As this works so well, I'm going to order another couple of rugs and will be in touch for more underlay Do you have a place to leave positive reviews? As I said, I really struggled to find anywhere that sold underlay specifically for rugs and this solution is ideal Thanks again for all your help :)"

Alex - London

"I take my hat off to you with great appreciation for your advice and faith in your product. Our Foxi underlay has been in situ for nearly two weeks now and the rug hasn’t been on “walk about” once. Not a ruck or ripple and the rug is now soft and springy under foot too. All very impressed and relieved the problem is solved. Thank you again."

K in East Sussex

"We are so pleased with our recent purchase of the Foxi underlay for our big rug that I would like to buy 2 more!"

Mrs H

"Hi Matthew, Foxi has just arrived! What service! Thank you so much for everything, you have been so helpful and it is much appreciated. Many thanks again."

Mrs C - Belfast

"I just wanted to say thank you to whoever helped me choose the Monarch comfort underlay and then had it sent so promptly and cut to exactly the right size. You were right - it is soft and warm and has made a real difference to our rug. Thank you for your great service and great product."

Louise

"thanks again for the great service..."

Mrs S

"Hi Matthew - just letting you know the polish arrived today at lunch time. Thank you so much, now know where to get my wax polish."

Mrs Gaskin in France

"Dear Matthew, underlay down. Fantastic. It has been a pleasure doing business with you."

Dylan

"I would like to thank you for your excellent advice and service during my recent purchase of rug underlay. The underlay arrived 2 days after I ordered it as promised and I am very pleased with the extra softness and stability it has provided for our lounge rug"

Mrs McCullough

"Have always been delighted with the items I have purchased and the service I have received."

Jonathan

"Outstanding selection of items and excellent customer service."

Martin

"Excellent service and stock - a great asset to Northampton"

Mr Willmott

"This place is amazing. I love it and could browse for hours...great quality and very unique items...love it! Matthew is fantastic! nothing is too much trouble. I will be there looking for a bargain again this weekend."

Ms Djore

"Selection of rugs from here is second to none and I have always been delighted with my purchases...."

Ann

"Thanks again for my new chest :) just what I was looking for :)"

Suzanne

"Thanks again for fab service"

Mrs Web

"Visited today and as usual came away with something....I could spend hours in this place and my wish list is huge!!"

PD of Northants